With the still relatively sluggish economy forcing many companies to downsize yet again, overall, call center businesses have not been affected negatively due to the fact that they serve as the critical connection between a brand and prospective/current customers alike. However, AT&T is proving that isn't always the case, revealing that it will be getting rid of nearly 66 full-time employees at a credit and collections call center in Greensboro, N.C. by March 30.
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