Quality Call Center Solutions Help Build Happy and Productive Call Center Agents
Call center work often takes a bad rap among people who do or have worked in them. The truth is that asking, "Is call center work a good job?" is like asking "How long is a string?" It entirely depends...
View ArticleprairieFyre Software Becomes Qualified Contact Center Solution Provider for...
Microsoft Lync is an advanced business communications solution that combines several features such as instant messaging, voice over Internet protocol (VoIP), and video conferencing. Because of its...
View ArticleColorado Springs Gets New Call Center Business
While dry conditions and destructive fire continues to ravage parts of Colorado Springs, there is good news for the local economy. Roughly 100 jobs are set to be created with the opening of a new...
View ArticleEl Paso Set to Lose State Farm Call Center Business
The news is not good for El Paso - the city is set to lose roughly 550 jobs as State Farm Insurance has announced plans to lay off and relocate positions from its West El Paso call center business. The...
View ArticleIs There Still 'One Love' for Call Center Businesses? Facility in Jamaica...
Two years ago, the country that birthed the one and only Bob Marley, a reggae star that forever changed music, was revitalized with the opening of a new call center business in the city of Margate by...
View ArticleResidents in Buffalo Shout 'Yahoo' as New Call Center Business Breaks Ground
Call center businesses serve the crucial link between major brands and consumers, helping users to get answers to important questions, resolve issues or even make a complaint in an efficient and...
View ArticleDaily Deal Website Enhances Arizona-based Call Center Business
LivingSocial and Groupon are two of my favorite websites, due to the fact that they tailor the deals they send you on a daily basis according to your likes, hobbies and even current location. This...
View ArticleCall Center Business Cuts Won't Necessarily Mean Lost Jobs
Verizon wireless is on a path to trim the fat from its operations and unfortunately, that means the loss of jobs in its call center business. The service provider has announced the coming termination...
View ArticleAnswerNow Helps Call Center Businesses Measure the Hidden Costs of Poor...
AnswerNow, which provides technology and solutions to support call center business, has introduced a customer service calculator that helps organizations determine the cost of poor customer service.
View ArticleGender's Role in the Call Center Business
A veteran is a veteran, regardless of gender. As such, a new call center business hotline for female veterans has opened up in Canandaigua, helping make them aware of the services and benefits that are...
View ArticleKANA Debuts its LAGAN Enterprise Customer Service Suite for Call Center...
KANA Software, Inc., a major player in customer service solutions delivered on-premises or in the cloud and used by more than 900 organizations and government agencies worldwide, has recently unveiled...
View ArticleIn Call Center Business Outsourcing, Dedicated Agents Produce the Best...
The call center business is the front line for any company. It's the first voice customers here, it's the first impression they feel, and when they hang up, they have gone most of the distance toward...
View ArticleOne Cavo Unveils New CRM and Drip Marketing Platform to Drive Call Center...
One Cavo, which claims to be revolutionizing customer service in real estate, has launched a new CRM and drip marketing platform coined One Cavo CORE, which is expected to enhance real estate...
View ArticleHealthcare Changes to Impact the Call Center Business
Healthcare enrollment is about to get a major boost thanks to the adoption of the Affordable Healthcare Act set to go into effect in January of 2014. A number of organizations are launching a call...
View ArticleCall Center Business Solution Needed to Support Expansion
Novo 1 has launched a $1 million capital investment project that is set to include adding 240 call center workers. This expansion is expected to enable the call center business provider to add new...
View ArticleUS Call Center Market Booms as Companies Strive to Build Brand Integrity with...
American call center businesses are hiring. That's the message to the job market, which each week seems to see another call center facility expanding or opening.
View ArticleSound Telecom Transforms Call Center Business Hub to a Lounge
The call center business culture is changing thanks to the tough competition and the demand for quality customer service. Call centers, which earlier focused only on getting tasks done is now...
View ArticleCall Center Business Booming in Nicaragua
The ability to deliver bilingual support on multiple channels is often enough to land the skilled individual a lucrative position in any contact center. For a growing number of Nicaraguans, this is...
View ArticleEl Paso Takes Another Hit as Xerox Announces Call Center Business Cuts
The loss of a customer is never good news for a business. But when that loss also means the elimination of jobs, the impact reaches farther than the organization's bottom line. For East El Paso, 439...
View ArticleGetting it Right in the Call Center May Be Time Consuming, but it's Not...
Marketing blogger Seth Godwin has some things to say about call centers. To be truthful, lots of people have things to say about call centers. In fact, almost everyone does. Whether those things are...
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