Why the Call Center Business Needs to Focus on Customer Privacy
While these steps can make a difference, some hackers are bold enough to simply connect with a call center business and provide just enough information to an agent in order to get their hands on the...
View ArticleWhy Call Center Business Success Relies on IT Asset Management
Companies of all sizes have one thing in common - maintaining a satisfied customer base. Whether this means delivering products and services on time, supporting operations on a consistent basis, or...
View ArticleAT&T Plans to Eliminate Nearly 66 North Carolina Call Center Business Positions
With the still relatively sluggish economy forcing many companies to downsize yet again, overall, call center businesses have not been affected negatively due to the fact that they serve as the...
View ArticleCenter Partners Now a Part of J.D. Power Standard
Center Partners, is a company that focuses in offering customer interaction solutions through inbound, outbound chat, and social media channels. Its Financial Services practice recently achieved...
View ArticleCicero Delivers Call Center Smart Desktop to Global 200 Insurance Company
Improving a call center business essentially means driving productivity of an organization. Most Fortune 500 companies have realized the importance of delivering the best customer service and...
View ArticleCall Center Business Provider Helps Florida and the Environment Simultaneously
While a majority of businesses have already realized how crucial having an efficient call center in place is, some companies still don't understand why they necessarily need access to the robust...
View ArticleStrategic Outsourcing Solutions Expands Call Center Business in the Philippines
Strategic Outsourcing Solutions, a provider of call center and telemarketing solutions in Sydney, has recently expanded its call center business with the opening off an offshore call center which is...
View ArticleDifferent Types of Call Center Businesses
Call center businesses are used by businesses throughout nearly every vertical as a way to better connect consumers to a specific brand, allowing them to ask questions, voice concerns or resolve...
View ArticleCall Center Business Expert Discusses How to Drive Customer Satisfaction
A motto many live by is to treat others the way they want to be treated. This theme is especially important to remain cognizant about when looking at call center businesses, as these environments serve...
View ArticleCall Center Business Processes Enhanced with Voicent
Call center businesses are certainly responsible for a lot of tasks ranging from resolving customer issues and conducting a large amount of outbound calls to providing invaluable information from those...
View ArticleCall Center Businesses Make Their Way to the Almighty Cloud
Call center businesses must keep up with the ever-changing expectations of their customer base or risk being put out of business completely. A way to measure up to increasing demands now and in the...
View ArticleVoIP-based Call Center Businesses Increase in Popularity
While many contact center organizations seeking to control technology costs and boost flexibility have moved to the VoIP-based call center business model, some companies have been hesitant. In some...
View ArticlePeanut Butter is to Jelly as CRM is to Call Center Businesses
After that first bite in your peanut butter sandwich, missing jelly because someone (we won't mention names) forgot to put it on your shopping list, you quickly realize that one without the other just...
View ArticleWhy the Call Center Business Needs an IVR Solution
A call center business is put in place to do so much more than handle the average customer call. To truly succeed in today's market the call center must be able to provide world-class customer service...
View ArticleBrookdale Improves Senior Care with RealPage Senior Call Center Business
RealPage, a provider of on-demand products and services to apartment communities and single family rentals across the United States, has just revealed that Brookdale Senior Living has selected its call...
View ArticleMovers Turn to Innovative Call Center Business Offering to Reduce Their Load
In order to make the lives of Wheaton Van Lines Inc. workforce a little less stressful and in essence "lighten their load" (pun intended), the company's Indianapolis facility recently turned to a...
View Article10 Questions to Ask a Call Center Hosting Provider
What is easiest rarely turns out to be the most cost-efficient. That is especially true when considering call center hosting costs.
View ArticleThe Benefits of Voicent Support for the Call Center Business
Aside from providing quality customer service whenever a client reaches out to a company, a call center business also serves as the key interaction point when direct contact within a specific...
View ArticleCall Center Business Growth is Brisk in South Africa, Thanks to VoIP-based...
Cloud-based, VoIP-based call center businesses are still on the rise, though the growth numbers have flattened in North America and Europe as the skyrocketing numbers of first installations have...
View ArticleHow Broadcast Services Can Improve a Call Center Business
Fortunately, the call center business has the option to leverage solutions such as those offered by Voicent. Messages can be broadcast through an automated process using the dialer; via text messaging...
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