Cloud-based, VoIP-based call center businesses are still on the rise, though the growth numbers have flattened in North America and Europe as the skyrocketing numbers of first installations have slowed. In other parts of the world, however, the growth of VoIP-based contact centers that allow for remote operations are still on a meteoric rise. South Africa is one of the nations still seeing healthy growth: 10 to 15 percent per year.
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