This year for Voicent was filled with major customer wins worldwide; being featured within The New York Times and by the Associated Press, as well as having unveiled a robust new product that could revolutionize call center businesses moving forward. Further, in 2012, the company's managed service offering made its official debut, providing call center customers with great cost savings and ease of management in addition to ramping up the scalability of its software by improving its computing resource utilization dramatically.
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