What is a Call Center Business?
Call centers play the crucial role of connecting companies to their customers. The business infrastructure behind a call center is hence extremely important. While these environments can range from...
View ArticleCall Center Business Success Demands the Right Tools
Whether the goal is caring for customers or acquiring them, or both, a call center plays a vital role. All activities within this environment are structured around customer satisfaction, streamlining...
View ArticleCall Center Business Gets a Boost with VoIP Solutions
Like every other business operation, the call center is being required to do more, do it better and do it for less money.The difference is that the call center is largely succeeding while other...
View ArticleCall Center Businesses Packing Their Bags and Heading to South Africa
While India and more recently the Philippines have been highlighted as go-to regions for new call center businesses, it is likely these countries will soon see some stiff competition from South Africa,...
View ArticleAir China Improves Security within Call Center Businesses with CyberSource...
There are several ways to improve the efficiency of your call center business. With robust tools in place, call centers can ensure their businesses run smoothly while also meeting compliance...
View Article'Holiday-Proofing' a Call Center Business
If you feel sorry for people who work in retail stores during the holiday season (honestly, how many times can you hear "Let it Snow, Let It Snow, Let It Snow" without going insane?), save at least...
View ArticleBank of America to Close California Call Center Business in August 2013
Bank of America, a major bank in the U.S., is planning to close its Fresno, Calif. call center business in August 2013, Equities.com reported recently.
View ArticleCall Center Business Provider Talks Business: Trends, Predictions and...
This year for Voicent was filled with major customer wins worldwide; being featured within The New York Times and by the Associated Press, as well as having unveiled a robust new product that could...
View ArticleYour Call Center Business and Six Crucial Things to Be Mindful of
A call center business serves as the crucial link between a customer base and a brand. Without powering a high level of customer satisfaction at all times, it is likely that a company will not continue...
View ArticleResponda Launches Customer Interaction Platform, Integrates with Indosoft's...
Customer interaction and engagement is extremely important to all companies but especially call center businesses that must align their service and organizational structures with customer's...
View ArticlePlastyc's Call Center Business Moves to South Dakota
Recently, Plastyc has revealed that its phone-based customer support services are now handled by a Sioux Falls-based call center business that is run by Midco Connections. The move is aimed at...
View ArticleWhat 2013 Might Bring to Call Center Businesses
In case you haven't noticed, call center business technology has been moving rather fast as of late. Call centers today are running to keep up, ensuring they have installed cutting edge technologies...
View ArticleRingio Enhances Call Center Business Portfolio with New Cloud Call Center...
Ringio, a major player in call center business solutions, has just introduced the Ringio Call Center, its newest cloud-based offering.
View ArticleCall Center Businesses Continuing to Chug Along Like the Polar Express
While many industries have yet to fully recover from the economy's downturn, including real estate, call center businesses are thriving like budding flowers. In fact, particularly within Spokane, WA,...
View ArticleTuff Shed Surpasses Sales Expectations with CallFire's Cloud Call Center...
Call center business solutions are proving highly beneficial to companies. In fact, these centers across the world are using cloud-based solutions to improve sales while simultaneously reducing the...
View Articletranscosmos Unveils Fukuoka Call Center Business
transcosmos has expanded its call center marketing chain management center Fukuoka to meet its growing business needs. The call center, now known as MCM Center Fukuoka, has begun operations on December...
View ArticleVoicent's Call Center Business Solutions Help Companies Leverage Benefits of...
The Philippines is quickly becoming a hotspot for call center business operations. The country, with its inexpensive yet educated workforce and pleasant accent has given India, the traditional call...
View ArticleThailand Call Center Business Sector Expanding
If I had my way, one place on my bucket list that I must visit is Thailand. And no, it isn't because of its rapidly growing call center business industry; however, it is seeing increasing success due...
View ArticleCall Center Business Provider Launches Aspect Social Cloud-based Solution
Call center business solutions including voice APIs, text messaging, voice broadcast, local phone numbers, toll free numbers, IVR, power dialing and more provide great benefits to companies as they not...
View ArticleTeam with a Call Center Business Provider to Make Your Customers Smile
A call center business plays the pivotal role of connecting customers to a company, allowing consumers to ask questions, make complaints and resolve challenges in a timely and cost-efficient manner. If...
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