Call Center Business Provider Assisting Religious Organizations to Reduce...
Mountain View, Calif.-based Voicent is touted as powering a large array of useful tools from SMBs to large corporations, call centers, government agencies, hospitals, medical offices, political...
View ArticleMexico Emerges as Top Destination for Call Center Businesses
Over the last two years, the call center business landscape in the U.S has undergone a major transformation thanks in part to Obama administration's initiatives aimed at bringing more call center jobs...
View ArticlePresence Technology Supports Call Center Businesses with its Latest Web Agent
Presence Technology provides technology and solutions to support call center businesses. As part of its endeavor to support the growth of call centers, the company has enhanced its call center solution...
View ArticleTelOnline Targets Call Center Businesses in the U.S and Latin America with...
TelOnline, a provider of telecommunications solutions such as VoIP telephony, iPBX, call centers, automatic dialers and recording systems, is now offering QueueMetrics solutions to support the growth...
View ArticleMitel Offers Cloud-based Call Center for Businesses in the U.S
The cloud has infiltrated nearly all major service landscapes including call center businesses. In fact, companies that deliver cloud-based communications solutions are trying hard to establish their...
View ArticlePlanning to Go Global? Don't Forget the Call Center Business
The market available to call center businesses wanting to succeed does not have to stop at the U.S. border. The resources and technology available today make it much easier than ever before to pursue a...
View ArticleHow an International Focus Drives Success for the SME, Call Center Business
What is your market strategy? Does it yet include an international approach? If not, you could be missing out on key opportunities. In fact, according to a macro-economic analysis and survey of 410...
View ArticleCall Center Business Provider Talks Vitality of a Predictive Dialer
A key element of any call center business is a predictive dialer. This next-generation dialer is touted as being able to drive productivity, while simultaneously cutting costs and contacting a large...
View ArticleWant a Global Reach? Better Have an Established Call Center Business
For the company striving to achieve global footprint, the call center business already in place is a critical asset. Convergys Corp. already maintains a strong presence in the market, yet is poised to...
View ArticleYour Call Center Business Suite Wouldn't Be Complete Without the IVR Studio
It is likely that without continuing to enhance its capabilities, a call center won't remain in business for the long term. Because these environments are responsible for growing and maintaining...
View ArticleCall Center Business Reinvented with the Use of the Voicent Gateway
Call center businesses rely heavily on robust technological innovations in order to provide a stellar customer experience. While these key solutions range from either an auto or predictive dialer to...
View ArticleCall Center Business Goes Urban, Urban Outfitters That is
About a week ago, clothing store Urban Outfitters revealed that as a way to enhance its customer service department, it has decided to open the doors of a call center business in Georgia. Starting off...
View ArticlePanviva Call Center Business Process Guidance System Supports Florida's...
Panviva, the developer of a call center business process guidance system, has recently been selected by Florida's Health First Health Plans to support their call center growth.
View ArticleCall Center Business Provider Debuts Subscription Service
Next-generation call center businesses these days want extremely flexible and always accessible solutions to improve their return on investment (ROI) and drive efficiency. That is why Voicent, an...
View ArticleCall Center Business Expands for Humana
The expansion of any business is good news for the local economy, especially when it means adding jobs. For the call center business, a new client, new requirement or simply new guidelines can lead to...
View ArticlePromero from Aspect Unveils Social Media Filtering ACD Solution for Call...
Promero, a unit of Aspect and provider of call center business solutions, workforce management and business process optimization, has unveiled what it calls the industry's first social media filtering...
View ArticleIs Your Call Center Business Ready for Growth?
Providing the ideal scenario for customers to interact with your company is essential to maintain a competitive advantage. This means building out more than just a phone-based call center business....
View ArticleWhat Would a Call Center Business Be Without Flex PBX?
A call center business is the essential element that can "make or break" any successful client/company relationship. Customers with important questions or problems must be resolved in a timely manner...
View ArticleAastra Empowers Call Center Businesses to Engage with Customers In a Better Way
Aastra, a provider of enterprise communications and call center business solutions, has revamped its Solidus eCare version 8.2 offering, adding new capabilities that empower companies to help agents...
View ArticleSupportSeven Expands Call Center Business to Support Growth
Recently, SupportSeven has expanded its call center business located in the MidTown area of Chattanooga, Tenn. The call center has doubled its capacity to 200 seats and has expanded to an area of more...
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